We are Brand Led Business Pty Ltd ABN 87 651 366 522 (BLB, we, or us) and we’re here to help you unlock your brand and innovation potential for a positive impact.
These Site Terms are our ‘rules of the road’ and they apply when you visit our Sites which includes our website brandledbusiness.com, and our presence on third-party applications such as Podia and social media platforms like Instagram, LinkedIn, and Facebook.
These Terms apply to everyone using our Sites, so we’ve tried to make them easy to understand and fair.
If you don’t agree to our Terms, that’s alright, but you cannot access or use our Sites or Content.
When you buy products or services from us, or become our client, other terms and conditions we agree with you may apply as well as these Terms.
For most products and services buy from us, you pay for them upfront.
The payment method you choose might have extra conditions from the relevant payment processor (or by your bank, e.g. currency conversions).
Please check the conditions before using your selected payment method.
Prices we display on our Sites are:
We might update our prices from time to time. We don’t have to give you notice if we change our pricing
We won’t start working on your product or service until you pay (and may stop working if you haven’t paid)
in AUD (Australian currency) unless we clearly say otherwise; and
include GST (if it applies).
We know sometimes things happen which mean you might need to reschedule a Session.
If you need to change a Session and Project timeframes, please let us know as soon as you can. This allows us to offer consultations to other Clients and reschedule your Session.
If you arrive late, Sessions may still end at the scheduled time.
Change Notice: We need at least 48 hours’ notice via email to reschedule Session.
Cancellation Fee: 50% x Fee
No show: You are not entitled to a refund and must pay the full Fees if you do not attend a Session without giving us the required Change Notice.
Let’s talk to resolve your issue
We always aim for happy Clients, so if you have any questions, let us know so we can help fix things!
If you are a consumer, you have certain rights under the Australian Consumer Law (ACL), and nothing in these Terms excludes your rights to Consumer Guarantees.
If we give you access to a digital download or our other Content, unless we’ve completely underdelivered on what we promised, you generally aren’t entitled to a refund.
If a refund is required by law, we’ll provide that refund. In other situations, we may choose to offer refunds at our discretion. We may decide to refund a portion of Fees already paid, less reasonable costs incurred for Content accessed or Services delivered and / or administrative costs.
We have systems & processes to store + manage information, but in general the internet and our Sites may not be 100% secure.
Our Site has materials, information, and Content which we spent time and energy crafting.
We are happy for you to access our Site and Content but only if you use them as set out in these Terms.
We grant you a limited licence to use our Site and Content as set out in these Terms.
Any other uses of our Content are not allowed unless we first give you permission in writing.
See our Intellection Property section for more details.
Our Sites are not intended for children under the age of 13.
You must not use our Site and Content in a way that competes with our business or breaches our IP rights.
If you want to collaborate or license our Content for your own use, then we should totally talk!
When you use our Site and Content, you must not do (or try to do) anything unlawful or which we reasonably think is inappropriate or might damage our reputation.
You must not modify our Site, or knowingly send viruses or other disabling features that may damage or interfere with our Site.
Engaging in this kind of bad behaviour may result in us reporting you to relevant authorities and/or removing your access to our Site and Content without notice.
We have partnerships with some third parties who offer products and services we love. Some of the links on our Site are affiliate links. This means we may earn a small commission if you purchase after clicking on these links. We will always disclose when something is an affiliate link, so that you can make an informed decision about your purchase.
We may, at any time and without notice to you, close our Site or parts of it.
We can exclude anyone from our Site. This will generally be because they engaged in the bad behaviour mentioned above. In other situations, we’ll try to give you reasonable notice of changes to your Site access.
We’re not responsible for any loss or damage you suffer in connection with our decision to exclude you from the Site or close down the Site.
We do not promise our Site complies with any laws outside Queensland or outside Australia. If you access our Site from outside Australia, you do so at your own risk (ooh you rebel, you!). You are responsible for following the laws that apply where you access our Site.
We own or licence all rights (including intellectual property rights) in our Site and all Content.
Content means all tools BLB creates, develops, or uses to supply products and services which might access to written information, video, audio, digital products, workshops, strategy plans, content on our Site, and / or webinars
Accessing our Site or Content does not grant or transfer you any rights in our Site or Content.
Buying our paid Content give you a limited licence to use that Content for your own personal use.
However (*serious voice*), unless you get our written permission first, you are not allowed to:
Sell or re-use Content for commercial purposes (hands off copy cats!!);
Re-post our Content in full elsewhere; or
Change, edit, copy, or use, in whole or in part, any Content (except when it is supplied to you for that purpose);
Breach IP rights connected with our Site or Content, including changing our Content, causing a Resource to be added to another website or creating derivative works from our Content.
We may let you post or submit information or content to the Site (User Content). If you post content to our Sites, you grant us a broad global, royalty-free licence to use that content as we see fit.
For example, reposting positive comments or social media comments you make about BLB.
This means we might use & publicly display your User Content on our Sites.
If you make User Content available on our Site, you are fully responsible for it.
We don’t endorse or approve, and are not responsible for, any User Content. We can remove User Content at any time.
We can change these Terms without notifying you, so check over them when you visit or buy from us to make sure you’re still ok with them.
We do not promise to keep our Site updated, so we are not responsible if our Content or info are inaccurate or out-of-date.
From time to time, we update pricing or descriptions of products and services on our Site.
We might need to refund or cancel your online orders if our Site information or products and services are incorrect.
We try to do this within a reasonable time of realising the error.
You must pay us for any loss you cause us that arises from your use of the Site or your breach of these Terms (such as misusing our Content).
To the extent allowed by law, you must pay for costs we incur caused or contributed to by:
inaccurate or misleading info you give us,
your breach of these Terms or our other policies,
your breach of any applicable laws or regulations, or
your use or misuse of Services or our Content.
For example, if you misuse our Content by re-selling it or claiming it as yours and we suffer loss, you will need to pay us for that loss.
Nothing in these Terms restricts consumer laws that may apply to your purchase of our products and services.
To the extent allowed by law, we exclude all liability for claims by you or a third party for all forms of loss or damage, including loss or inaccuracy of data or loss of business profits or revenue.
Unless we directly cause your loss through negligence or wilful misconduct, we are not responsible for loss from you using our Site, products, or services (or inability to use).
Where we can’t exclude liability, our total liability to you is limited to us re-supplying the relevant Service to you or, if applicable, paying to you the cost of paying someone to re-supply the relevant Services to you.
Passwords: If we give you a username and / or password to access Site features or Content, you must keep those details confidential. You are responsible for any unauthorised us or misuse of your passwords and resulting use of the Site and Content.
No waiver of rights: The delay or failure to exercise rights or a partial exercise of rights is not a waiver of those rights.
Invalid terms severed: If a court of law decides one or more parts of these Terms are invalid or unenforceable, those parts are severed from these Terms and other parts remain in full force and effect.
Governing law: The laws of the State of Queensland, Australia govern these Terms.
Accessing the Site: We do not promise our Site complies with any laws outside Queensland or outside Australia. If you access our Site from outside Australia, you do so at your own risk. You are responsible for following applicable laws where you access our Site.
Connect with us
If you have any questions about working with us or using our Content, then we should totally talk.
Last updated: September 2021
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and that SOVEREIGNTY WAS NEVER CEDED. We pay our respects to the Turrbal and Yuggera people who are the Traditional Custodians of the lands where we live, learn and work in beautiful Meeanjin (Brisbane).